Refund and Returns Policy

At TreMall, customer satisfaction is our top priority. We strive to provide a “Hassle-Free” shopping experience. If you are not completely satisfied with your purchase, we are here to help you with our easy return and refund process.

1. Return Eligibility (7-Day Return Policy)

You have 7 days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

  • The product must be in the same condition that you received it (unworn or unused).
  • It must have the original tags, user manual, warranty cards, and any other accessories included.
  • It must be in the original packaging.
  • You will need the receipt or proof of purchase (Order ID).
2. Reasons for Valid Returns

You can initiate a return if:

  • The product is damaged or defective.
  • The product is not the same as described on the website.
  • The wrong product, size, or color was delivered.
  • Parts or accessories are missing from the package.
3. Non-Returnable Items

Certain types of items cannot be returned due to hygiene or safety reasons:

  • Innerwear or intimate apparel.
  • Perishable goods (like food or flowers).
  • Personalized/Custom-made items.
  • Used or damaged items caused by customer mishandling.
  • Items on Clearance or “Final Sale.”
4. How to Initiate a Return

To start a return, you can contact us through any of the following methods:

Please provide your Order ID and a clear photo/video of the product issue.

5. Refund Process

Once we receive and inspect your returned item, we will notify you if the refund is approved.

  • Approval: If approved, the refund will be processed automatically within 3-7 working days.
  • Refund Method: We can refund the amount via bKash, Nagad, Rocket, or as a TreMall Shopping Voucher for your next purchase.
  • Partial Refunds: In some cases, only partial refunds are granted (if the item is returned with missing parts not due to our error).
6. Shipping Costs for Returns
  • If the return is due to our error (wrong/damaged product), TreMall will bear the full shipping cost.
  • If the return is due to a change of mind or “no longer needed,” the customer is responsible for the return shipping fee.
7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us for Further Support:

TreMall Support Team

  • Phone: 01886644345
  • Email: info@tremall.com
  • Trade License: 36706631411000208