Frequently Asked Questions (FAQ)

Find quick answers to your most common questions about shopping at TreMall.

1. How do I place an order?

Ordering at TreMall is simple!

  • Select your desired product.
  • Click the “Buy Now” or “Order Now” button.
  • Fill in your Name, Phone Number, and Address.
  • Confirm your order. Our team will call you shortly for verification.
2. What are the delivery charges?

Our standard shipping rates are:

  • Inside Dhaka: เงณ80
  • Outside Dhaka: เงณ150 (Note: Shipping charges may vary based on product weight or special promotions.)
3. How long does delivery take?

We strive for the fastest possible delivery:

  • Inside Dhaka: 24 to 48 hours.
  • Outside Dhaka: 3 to 5 business days.
4. Do you offer Cash on Delivery (COD)?

Yes! To ensure a hassle-free and secure experience, we offer Cash on Delivery all over Bangladesh. You pay only after receiving the product.

5. Can I check the product before paying?

According to our policy and delivery partner rules, you can check the product in front of the delivery agent. If you find any issues, please contact our support at 01886644345 immediately before the agent leaves.

6. What if I receive a damaged or wrong product?

Don’t worry! We have a 7-day return policy. If the product is damaged, defective, or incorrect, please message us on WhatsApp (+8801886644345) with a photo/video of the product, and we will arrange a replacement or refund.

7. How can I pay online?

Besides Cash on Delivery, we accept payments via bKash, Nagad, and Rocket. Contact our support team for our official merchant/personal numbers to make a secure payment.

8. Is TreMall a registered business?

Absolutely. TreMall is a legally registered entity in Bangladesh.

  • Trade License No: 36706631411000208
9. How can I contact you?

We are available through multiple channels: