Privacy Policy

At TreMall.com, we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Information We Collect

When you visit TreMall, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, as you browse the site, we collect information about the individual web pages or products that you view.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

  • Personal Details: Name, billing address, shipping address.
  • Contact Information: Email address and Phone number.
  • Payment Information: (Note: We do not store your credit card or mobile banking PINs. All payments are processed through secure third-party gateways like bKash, Nagad, or SSLCommerz).
2. How We Use Your Information

We use the information we collect to:

  • Fulfill your orders (including processing payments, arranging shipping, and providing invoices).
  • Communicate with you (via phone, WhatsApp, or email).
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services (if you have opted in).
3. Sharing Your Information

We share your Personal Information with third parties only to help us provide our services. For example:

  • Logistics Partners: We share your name, address, and phone number with delivery companies (e.g., RedX, Pathao, Steadfast) to deliver your products.
  • Analytics: We use Google Analytics to help us understand how our customers use the site.
4. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences and the items in your shopping cart. You can choose to disable cookies through your browser settings, but it may affect some functionalities of our website.

6. Your Rights

If you are a resident of Bangladesh, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • TreMall Support Team
  • Email: admin@tremall.com | info@tremall.com
  • Phone/WhatsApp: +8801886644345
  • Trade License: 36706631411000208